Submit Your Complaint Online for FAST ACTION..!
Fight your Case with the help of Consumer Helpdesk
Customer Is GOD! If any company has failed to serve good service or good product, customers have right to file complaint against the company & request for compensation in consumer court/forum. CONSUMER HELPDESK will provide you with legal support until your case is resolved. Save Time – Get Justice!
Penalties for misleading advertisement
The CCPA can impose a penalty of up to Rs 10 lakhs and two-year imprisonment for misleading or false advertisement. The fine may be extended to Rs 50 lakhs and the imprisonment may extend to five years.
Right to file a complaint from anywhere
As per this new rule, consumers are allowed to file a complaint from anywhere be it home, office or anywhere else.
Right to seek compensation under product liability
In case any loss is caused to a consumer due to a defective product, the consumer can file a complaint against the manufacturer or the service provider and ask for compensation. The manufacturer or seller would be held liable if the product does not confirm to express the warranty.
Consumer Protection Bill was introduced in Lok Sabha in 2019 replacing the Consumer Protection Act, 1986. The bill has defined customer rights including the following:
- Protection against marketing goods and products which are harmful to life.
- Information regarding quality, quantity, purity, standard and price of goods and services.
- Access to different products and services at competitive costs.
- Reimbursement against unfair and fraudulent trade practices.
What is a Consumer Complaint?
Consumers who pay for a specific good or service have the right to take legal action if they receive subpar products or subpar services. The Consumer Protection Act of 1986 gives consumers various legal rights and protections. According to this Act, the customer may take a business or service provider to court with a formal complaint. An online consumer complaint is what this specific issue is known as. If the business ignores a legal warning to correct the problem, a complaint is typically made. All necessary information and accompanying documentation must be submitted when registering a complaint. The consumer courts in India offer clients prompt legal counsel and decisions.
What are the steps for filing a Consumer Complaint?
SEND A NOTICE MENTIONING THE PROBLEM/ FAULT YOU FACED
The first step is to express your concerns over the product or service in writing to the manufacturer or seller. For claims above 10,000, it is highly recommended that you have a conversation with your lawyer and deliver the notice through the lawyer on professional letterhead. This will show the vendor that you plan to bring legal action.
WAIT FOR A RESPONSE FROM THE VENDOR
Once you send the legal notice, it's likely that the company will respond to your complaint. You might receive a just reward from some. The courts will not grant requests for extremely great damages. In the event that you do not hear back within the given time, which is normally 15 days, you have the option of contacting the consumer forum.
SELECT THE CORRECT FORUM
A suitable consumer forum should then be chosen. The district forum, state commission, or national commission should be chosen depending on the cost and the compensation. You or a representative you choose may approach the forum or commission with your grievance. The proceedings might take anything from six to eighteen months to complete.
SUBMIT A WRITTEN COMPLAINT
The format differs depending on the forum that is chosen. Make sure to put your grievance in writing. Our professionals will be able to help you. We will create the ideal complaint and include all the necessary details. It is essential to present the legal notice you made to the vendor or service provider to the court in order to demonstrate to the judge that you attempted to resolve this dispute without going to trial.
PAY THE COURT FEE
To file a consumer complaint, you must pay a court fee which was asked by the filing department of the consumer forum, depending upon your loss amount. If you prevail in your lawsuit, the court will compel the seller to compensate you for all of your expenditures, including attorney fees and the cost of your online consumer court complaint.
What are the eligibility Criteria in order to file a Consumer
Complaint Online/ EDakhil?
The case needs to fall under the purview of the consumer protection act and not under any civil, criminal or labour laws.
The prayer portion of the complaint should consist of a refund and claim amount.
The cases where clients only claim compensation, possessions, return, or exchange of goods will not come under the purview of online consumer complaints/ Edakhil.
If the consideration, refund, or claim amount exceeds Rupees 50 lakhs, then it is not eligible for online filing in the district consumer forum.
Benefits
Online/Phone Legal Advice V/S In-Person Consultation
Saves your transportation cost, saves time, provide urgent solutions also convenient for busy clients, privacy maintained while discussing over phone and emails.
Less Running
This entire process is very fuzz-free one can gain advice over a short period without worrying about it much.
Appropriate Advice
Our team of counsel has sound knowledge and would guide you according to your requirement.
Maintaining Confidentiality
We maintain an end to end privacy concerning any of our clients and provide undisclosed service.
Fees
Purchase/Loss Amount
₹ 1 – ₹ 20,000
Legal Advice + Legal Notice
₹ 999/-
+ 18% GST
Professional Fees
Purchase/Loss Amount
₹ 20,001 – ₹ 1,00,000
Legal Advice + Legal Notice
₹ 2,499/-
+ 18% GST
Professional Fees
Purchase/Loss Amount
₹ 1,00,001 – ₹ 5,00,000
Legal Advice + Legal Notice
₹ 4,999/-
+ 18% GST
Professional Fees
Purchase/Loss Amount
₹ 5,00,001 – ₹ 25,00,000
Legal Advice + Legal Notice
₹ 9,999/-
+ 18% GST
Professional Fees
Purchase/Loss Amount
₹ 25,00,001 - ₹ 1 Cr
Legal Advice + Legal Notice
₹ 19,999/-
+ 18% GST
Professional Fees
Our Advantages
Time saving
Filing online consumer complaint will save your time
Complaint Anywhere
It can be done from any location i.e. home, office or vacation trip
Legal Notice
You can send legal notice to the company
Any Device
The complaint can be filed from mobile/computer
Expert Advice
You will receive assistance from Consumer Complaint experts of Online Legal India
Claim for Compensation
You can claim for compensation from consumer court
How we work?
Fill the form & Make
the Payment
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You Will Get a Call from Our Legal Team
⟶
Your Case Will Be Analyzed by Our Legal Expert
⟶
Legal Notice Will Be Sent to the Company
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We will be providing legal support in filing a complaint in the consumer court
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We Will Support You Till the Case is Resolved
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Customer's Reviews
Customer's Reviews
Recent Resolved Cases
Why Us?
Recognized by Govt.
of India
1 Lakh+ Happy Customers Across India
ISO Certified
Data Security & Trust
Trained & Professional Experts
On Time Service
Super Fast Service
Quick Response Team
Affordable Than Other Professionals
FAQ's
- Any consumer who has purchased products or availed services
- A group of customers with mutual interest
- Legal heirs of a dead consumer
- Relatives of a consumer
When a customer is unsatisfied by the service of any service provider or seller, when defects are detected in concerned products or service or when a customer is cheated by a seller, then a complaint can be filed from the consumer’s side.
Yes. We provide end to end legal solutions for our clients. We cover all the stages from document preparation till filing a case, for which we charge a nominal fee of Rs.4999/-.
If anyone is not satisfied with the decision of the National Commission then according to Revision Petition, he or she can file a Special Leave Petition in the Supreme Court within a period of thirty days, which is the limitation period mentioned in the Consumer Protection Act.
When a complaint is made against a person and that person fails to comply with State or National Commission’s decision, he or she shall be imprisoned for up to one month that might extend to three years.
Obviously a consumer can claim compensation from a company depending on the case and on condition he can prove it in the court.
You can file your complaint in Consumer court / forum, or if you need any legal help with regards to your complaint you can contact us and We will help you in taking strict actions against the service provider by sending legal notice to the company. The customer just needs to choose from the package options.
Yes you do need evidence in order to support the complaint you file. The evidence should be legible and read without any problem.
You can make the payment through Debit Card, Credit Card, Netbanking and Paytm.
You can ask about anything related to your legal situation, such as questions about a specific process, documents or forms related to your legal matter, or about the meaning of specific terms or phrases. You can also seek advice, strategic coaching, or insight into possible outcomes.
Yes your identity would be kept confidential while asking any question. Lawyers who answer your query may contact you to discuss your query in detail.
The whole process is online. So, a person needn’t go anywhere to register it. You are required to send in your documents via email and fill up our questionnaire to get it done.
